Front Desk Agent

Front Desk Agent

Posted November 16, 2019

R-163419

Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent with Interstate, you’ll have many opportunities to brighten someone’s day.

As a Front Desk Agent, you will

  • Provide that critical first impression to our guests and have a natural passion for delivering exceptional service. 
  • Welcome and serve guests in person and over the phone everyday. 
  • Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently. 

FundamentalsTo be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently.  You will regularly use a computer and different software.  This position requires continuous movement, and occasionally, you will have to lift or move up to 20 pounds. 

Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Click here and here to navigate to the “EEO is the Law” poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

Courtyard Nashville Vanderbilt/West End

226 Room Hotel

Our Hotel

The Courtyard Nashville Vanderbilt/West End puts you nearby Nashville's most iconic spots such as the Lower Broadway Honky Tonks, The Gulch, Green Hills and Hillsboro Village and more. Venture out further into Nashville with our complimentary shuttle offering rides within a 2-mile radius. If Vanderbilt University is on your list, the University is just two blocks away. Our Nashville TN hotel offers plush beds, complimentary Wi-Fi and ergonomic workstations to cover all travel needs. Guests can power-up their mornings with a hearty breakfast and Starbucks® coffee served at The Bistro. Then, return in the evenings for tasty dinner entrées and handcrafted cocktails. Our two meeting rooms are perfect for business meetings and intimate social gatherings alike.