Telephone Operator

Holiday Inn Orlando-Disney Springs® Area

1805 Hotel Plaza Blvd.

Orlando, FL 32830

Telephone (407) 828-8888

Telephone Operator

Posted June 25, 2019

R-164604

You’re the hub of information for the hotel. You’re also the critical touch point when emergencies rear. Often the first impression and without the benefit of visual cues, you effortlessly convey authentic warmth through the phone lines. You make prompt connections and provide quality info, never missing a beat with wake-up or helping a guest in need. If this rings true, Interstate’s Telephone Operator position may be a great opportunity for you.

As Telephone Operator, you will

  • Graciously respond to all incoming calls, applying your thorough knowledge of the property to effectively assist callers and answer guest questions.
  • Skillfully service hotline calls, ensuring guests needs are fully met.
  • Convey messages accurately and timely and route calls efficiently.
  • Ensure wake up requests are accurately delivered without fail.

Fundamentals

A high school education or equivalent experience is required. Clear, effective English written and verbal communication skills are required, with a second language helpful. An excellent phone manner and the ability to “smile” through the phone lines is essential. Previous communications or switchboard experience is helpful. The ability to operate multiple phone lines, familiarity with computer use and the ability to conduct online searches is expected.

Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Click here and here to navigate to the “EEO is the Law” poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

Holiday Inn Orlando-Disney Springs® Area

323 Room Hotel

Our Resort

Whether visitors are in town for a weekend getaway, destination wedding or family vacation, our newly remodeled hotel in Lake Buena Vista puts them in the center of it all. Located within the Walt Disney World® Resort, our hotel is just a short walk from everything the Disney Springs™ Area has to offer, as well as several Orlando attractions, Disney Golf courses and shopping.

If our visitors are in Orlando on business, they may feel free to utilize our 8 different meeting rooms with space up to 500 guests, on-site audio/visual equipment, catering services and sales & meeting professionals.

Our guests can enjoy our choice Orlando hotel amenities, which include free high-speed Internet access, a delicious on-site restaurant and lounge, microwaves, mini-fridge, brand new 32" LG® LCD HDTVs and Bath & Body Works® bath amenities in every room.