Spa Concierge Supervisor

Las Alcobas, a Luxury Collection Hotel

1915 Main Street

Saint Helena, CA 94574

Telephone (707) 963-7000

Spa Concierge Supervisor

Posted September 7, 2019

R-165285

Purpose

Assists the Department Head in managing and supervising the Spa Department

Special Requirements

Has 2 to 3 years of relevant experience in the Spa & Health Club in a luxury hotel

Possesses excellent communication skills, project management

Comfortable with technology

Excellent guest relations and management skills

Major Responsibilities

General

  • Assists the Department Head in motivating and developing a skilled team
  • leads by example and instills a culture of continuous learning and improvement among employees
  • actively participates in Employee Relations activities and programs
  • Is actively involved in identifying and assessing the needs of employees and helps in the career development of every employee through effective coaching, training and by instilling company values
  • is concerned for employees' continuous development and personal growth
  • Ensures the department is kept in an organized manner in accordance with company philosophy and policies, maximizing efficiency and productivity and achieving established goals
  • promotes harmony between all departments
  • Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers
  • Assists the Department Head in preparing annual plans, forecasts and managing expenses to meet departmental budgetary goals
  • Represents the Department Head in his/her absence

Departmental - Spa & Health Club

  • Effectively integrate the Spa with the Hotel operations wherever possible and in accordance to the direction of Spa trends
  • Assist the Director of Spa in promoting the spa
  • Interact with guest, providing full knowledge and assistance for maximum guest usage in a friendly but unobtrusive manner
  • Assist in any area of the spa as may be required due to operational needs

Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

Las Alcobas, a Luxury Collection Hotel

68 Room Hotel

Our Hotel

Napa Valley is a mecca for all things food and wine. Encompassing all that Wine Country has to offer on historic land, Las Alcobas, an adults-only retreat, facilitates experiences that incorporate every sense. Downtown St. Helena and the Beringer Winery are within walking distance. Guests will be pampered in the indulgent spa, or they can relax beside the spectacular pool ringed by coveted seating areas and fire pits. A signature Chris Cosentino restaurant features a wraparound veranda and delights palates with innovative cuisine. Numerous function venues include a boardroom, a beautifully appointed event barn, and an event lawn with a show kitchen. Most of our Napa Valley hotel's 68 guest rooms and suites are adjoined by thoughtful outdoor terraces with fireplaces and vineyard views. Designed by Yabu Pushelberg, gracious interiors are appointed with custom furniture, Rivolta linens, and oversized bathrooms.