The Westin Portland Harborview
157 High Street
Portland, ME 04101
Telephone (207) 775-5411
Posted September 6, 2019
JOB TITLE: Massage Therapist
REPORTS TO: Spa Director/Spa Manager
BASIC PURPOSE: Perform various forms of massage therapy ()(25,50 and 80 minute treatments., and perform salt glows, body wraps and other specialized treatments in the Spa.
Greet guests in a friendly and pleasing manner. Perform all aspects of a Licensed Massage Therapist in a professional, proficient, and timely fashion. Keeping in mind the needs of the guest and the atmosphere of the spa. All massages are performed in a professional manner using proper proper body mechanics to eliminate the chance of fatigue or injury.
1. Provide massage therapy manually with hands, stones,hot towels and products. To perform body treatments upon request.
2. Adhere to product and inventory check-out system.
3. Keep Service/Treatment products filled and ready for next service or therapist. Responsible for turning over the treatment room and maintaining a safe and clean environment.
4. Maintain cleanliness of Spa treatment rooms (clean sheets and towels, tables always ready, counters and cupboards clean).
Approach all encounters with guests and employees in a friendly service oriented manner
Maintain regular attendance in compliance with Interstate Hotels standards, as required by scheduling which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming , which include wearing the proper business attire and nametag while working.
Comply at all times with Interstate Hotels standards and regulations to encourage safe and efficient hotel operations
Perform treatments to local SOP’s
Be knowledgeableon products and services
Keep all areas clean and organized
Promote and sell spa products
Escort guests to and from treatment areas
Ensure safety regulations are followed
Report any guest incidents
Other duties as assigned by supervisor or hotel management
Keep immediate supervisors fully informed of all challenges or matters requiring his/her attention
Participate in all hotel and departmental meetings as requested
Must be effective in handling problems in the workplace, including anticipating, preventing,identifying and solving problems as necessary
Understanding written sentences and paragraphs in work related documents
Must work well in stressful, high pressure situations
Must maintain composure and objectivity under pressure
Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-worker
NON-ESSENTIAL FUNCTIONS: (30%)
1. Assist Spa Director/ Spa Manager as required.
2. Complete special projects/events as assigned.
3. Conduct tours of Spa when requested.
4. Assist in training new Spa personnel as needed.
Knowledge and Skills:
Education: High school diploma or equivalent certificate preferred. State of Maine Massage License Required
Experience: Experience necessary; 1-2 years preferred.
Previous customer service and hotel experience preferred.
Skills and Abilities: Retail sales ability preferred.
No. of employees supervised: None
Travel required: None
Hours Required: Available on an on-call basis; scheduled times will vary based on Spa operations
*Full Job Description Provided During Interview*
Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.
The Westin Portland Harborview
289 Room Hotel
The Westin Portland Harborview provides travelers a perfect vantage point to explore Maine's largest city. Originally opened in 1927 as the Eastland Park Hotel, this historic hotel has been immaculately restored. Visitors can take a short walk to discover the Old Port and some of the best restaurants, retail shops, museums and artistic venues in Maine. Guests will leave feeling better than when they arrived when they stay over in our plush rooms and suites. Each of the guest rooms feature a stunning view of downtown, the harbor or Casco Bay. Guests can enjoy a thoroughly satisfying night's sleep in a Westin Heavenly® Bed. They can re-energize in our state-of-the-art Westin WORKOUT® Fitness Studio or relax with a massage, manicure and more at Artné Spa. We offer on-site dining, including the timelessly chic Top of the East rooftop restaurant with panoramic views. Weddings and meetings thrive here with nearly 15,000 square feet of event space and a spectacular grand ballroom.