PBX / Gues Service Agent

Hilton Miami Dadeland Hotel

9100 North Kendall Drive

Miami, FL 33176

PBX / Gues Service Agent

Posted October 9, 2019

R-168755

Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent with Interstate, you’ll have many opportunities to brighten someone’s day.

As a Front Desk Agent, you will

  • Provide that critical first impression to our guests and have a natural passion for delivering exceptional service. 
  • Welcome and serve guests in person and over the phone everyday. 
  • Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently. 

FundamentalsTo be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently.  You will regularly use a computer and different software.  This position requires continuous movement, and occasionally, you will have to lift or move up to 20 pounds. 

Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

Hilton Miami Dadeland Hotel

184 Room Hotel

At A Glance

Located 13 miles from Miami International Airport, we are two miles from Dadeland Center, Mall and Metro Station and near many other popular South Miami hot spots. Find everything you need and more in your contemporary guest room and enjoy thoughtful amenities such as an onsite Wellness Center, farm-to-table restaurant, International Wall of Water, outdoor heated pool, event space, and more.

  • 184 rooms and suites, all with WiFi access
  • Table 55 onsite farm-to-table restaurant, Grab & Go pantry and room service
  • International Wall of Water and Starbucks®
  • Wellness Center, Fitness Center, outdoor heated pool, walking and jogging trails
  • 10,000 sq. ft. of indoor and outdoor event space; 24-hour business center