Front Desk Agent - Full Time

Front Desk Agent - Full Time

Posted November 16, 2019

R-169182

Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent with Interstate, you’ll have many opportunities to brighten someone’s day.

As a Front Desk Agent, you will

  • Provide that critical first impression to our guests and have a natural passion for delivering exceptional service. 
  • Welcome and serve guests in person and over the phone everyday. 
  • Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently. 

FundamentalsTo be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently.  You will regularly use a computer and different software.  This position requires continuous movement, and occasionally, you will have to lift or move up to 20 pounds. 

Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Click here and here to navigate to the “EEO is the Law” poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

DoubleTree Downtown Wilmington - Legal District

217 Room Hotel

At A Glance

Ideally situated in the heart of downtown Wilmington's legal and financial districts, DoubleTree by Hilton Hotel Downtown Wilmington - Legal District is one block from the Federal Courthouse and Delaware State Superior Courthouse. The hotel offers easy access to I-95, and is situated midway between Philadelphia International Airport (PHL) and Baltimore Washington International (BWI) Airport. Wilmington Amtrak Station (WIL) is five blocks away.

Major corporations headquartered nearby include Met Life, Bank of America, DuPont, JPMorgan Chase, Capital One and Astra Zeneca. Take advantage of our complimentary shuttle service to and from businesses, restaurants and attractions. Discover the charming atmosphere of the Riverfront, home to great dining and attractions.

Unwind in a comfortable guest room with a range of thoughtful amenities including an ergonomic work space, a refrigerator, and a hot beverage center. We invite our guests to catch up on work in the business center, work out in the fitness center, or swim laps in the indoor heated saline pool.

Metro Cafe and Lounge, located within the hotel, offers a full dining menu for all meals and is a great gathering place for unwinding in the evening. Dedicated Hilton HHonors guest room levels and an exclusive Concierge Lounge are available for all-day beverages and snacks.