Front Desk Agent

Front Desk Agent

Posted December 2, 2019


BASIC PURPOSE: Check-in and check-out guests and respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all SOPs and LSOPs.


Handle guest registration and room assignments, accommodating special requests whenever possible.

Pre-register, block reservations and take same day reservations and when necessary future reservations following

hotel rate structures, discounts, and sell strategies.

Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in a efficient and friendly


Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events,

directions, local attractions, check cashing, safety boxes, etc.

Cancel room reservations according to procedures.

Walk customers in a professional and courteous manner according to procedures.

Inventory guest room keys according to policy and request re-keying as necessary.

Assist with responsibilities and duties in the absence or heavy volume in the areas of Bell Person, PBX Operator, and Reservationist.

Verify registration cards against computer to ensure accuracy of name, type of payment, rate, market segment.

Knowledge and Skills:

Education:   High School education or equivalent experience.

Experience:   Experience required by position is from three months to one full year of employment

in a related position with this Company or other organizations.

Skills and Abilities:  Requires a working knowledge of the Front Desk aspect of Interstate's services, policies or

operations and a general knowledge of the hotel.  Working knowledge is generally learned on-the-job. 

Requires knowledge of and ability to operate computer equipment and the reservations system. 

Ability to read and speak English. Second language is preferred.

Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Click here and here to navigate to the “EEO is the Law” poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

The Westin San Diego

436 Room Hotel

Our Hotel

Located in the heart of downtown, we're just a short walk or trolley ride away from landmarks like the Convention Center, Little Italy, the Gaslamp Quarter, and the San Diego Zoo-plus many shopping and dining options. Guests can erase travel fatigue and feel their best with a dip in the rooftop pool or a session in the WestinWORKOUT® Fitness Studio. After a productive meeting in one of our inspiring meeting spaces, we invite our guests to celebrate with drinks at The Bar or dinner at Coast-our signature restaurant. Our 436 guest rooms and suites are designed to refresh and relax. We designed with clean lines, neutral colors, and modern amenities like HDTVs and High Speed Internet Access. The Heavenly® Bed promises a restful sleep while the Heavenly® Bath revives our guests each morning.