Posted January 14, 2020
500 Fayetteville Street
Raleigh, NC 27601
Telephone (919) 833-1120
Job Summary and MissionThis position contributes to Starbucks success by assisting the store manager in executing store operations during scheduled shifts.This job deploys partners and delegates tasks so that partners can create and maintain the Starbucks Experience for our customers. Models and acts in accordance with Starbucks guiding principles.Summary of Key ResponsibilitiesResponsibilities and essential job functions include but are not limited to the following:Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.Anticipates customer and store needs by constantly evaluating environment and customers for cues.Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provides feedback to store manager on partner performance during shift.Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partnerperformance.Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned. Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.Utilizes operational tools to achieve operational excellence during the shift.Maintains regular and punctual attendance.
Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.
Raleigh Marriott City Center
401 Room Hotel
Our modern hotel features an unparalleled location next to the Raleigh Convention Center and just a short distance from North Carolina State University and the PNC Arena. After exploring the downtown area, travelers can retire to comfort in our redesigned rooms and suites. We provide plush bedding, Smart TVs and room service for our guests' convenience. Guests can treat their taste buds to award-winning cuisine and handcrafted cocktails at Rye Bar and Southern Kitchen.
When guests are not attending an event at the convention center next door, they can reserve one of our six venues for their wedding reception or business convention.
Our active travelers can stay fit at our indoor pool and 24-hour fitness center. However guests decide to spend their time with us, we revitalize travel routines at Raleigh Marriott City Center.