Corporate Group Sales Manager

Corporate Group Sales Manager

Posted January 27, 2020

R-175453

The Westin Portland Harborview

157 High Street

Portland, ME 04101

Telephone (207) 775-5411

Current Related Job Openings

Position Summary: The Sales Manager is responsible for positioning the hotel as a premiere group meeting location. 

Accountabilities: The Sales Manager is responsible for attaining the hotel goals of maximum revenue and profit, while providing the guests with the highest level of quality service.  This individual will also be held accountable to soliciting and servicing business in the hotel in accordance with the marketing plan and assigned market segments, as well as assist in executing the strategy of the online marketing (including: social media, email, website, and online advertising).

Qualification Standards

Education & Experience:

  • 3-5 years hotel sales experience in non-profit association and/or other group market segments
  • High School diploma or equivalent required
  • College degree preferred
  • Creative and aggressive sales professional with proven track record in the New England hospitality market, preferred
  • Proven selling, negotiation, and presentation skills
  • Proficient in group forecasting, group room block pick up and revenue
  • Demonstrated ability to understand customer needs & requirements, and translating these into sales solutions
  • Skilled in usage of computers and software programs associated with Sales & Catering, such as: Delphi, ISAC, SalesPro, and hotel property management systems

Tools & Equipment:

  • Computer, projector, copier, fax machine, scanner, telephone, other office equipment
  • Ability to work in Excel, Word, PowerPoint
  • Ability to work in ISAC

Work Environment:

  • Under variable temperature conditions
  • Under variable noise levels
  • Office setting

Physical Requirements:

  • Long hours sometimes required / 45 hour work week required
  • Sedentary work - Exerting up to 10 pounds of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects
  • Ability to work under variable temperatures and noise levels
  • Near Vision - The ability to see details at close range
  • Ability to bend, stretch, twist or reach with your body and arms
  • Must be able to stand and/or walk for lengthy periods of time

Mental Requirements:

  • Oral and Written Comprehension and Expression - Must be able to convey information and ideas clearly in English
  • Must be able to evaluate and select among alternative courses of action quickly and accurately
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
  • Must have the ability to assimilate complex information, data, etc. from multiple sources and consider, adjust, or modify to meet the constraints of the particular need
  • Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests
  • Mathematical Reasoning - Must be able to work with and understand financial information and data, and basic arithmetic functions
  • Must be able to prioritize departmental functions in order to meet due dates and deadlines
  • Multi-lingual skills helpful

Duties & Functions

Essential:

  • Approach all encounters with guests and employees in a friendly, service oriented manner
  • Maintain regular attendance in compliance with Interstate standards, as required by scheduling which will vary according to the needs of the hotel
  • Maintain high standards of personal appearance and grooming, which include wearing the proper business attire and nametag when working
  • Comply at all times with Interstate standards and regulations to encourage safe and efficient hotel operations
  • Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
  • Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day
  • Follow up on all leads both by telephone and written correspondence
  • Maintain an active prospecting effort, including follow up on reader board information
  • Coordinate with Convention Services and Catering on groups involving rooms and Banquet revenue
  • Become an active member of industry organizations to promote the hotel to the meeting community
  • Travel to relevant Trade shows and Sales trips
  • Positively communicate and interact with all hotel departments
  • Conduct site inspections for new business and prospective new business
  • Maintain monthly incentive compensation worksheets and lead source analysis
  • Maintain positive guest relations at all times
  • Meet or exceed assigned quarterly sales goals
  • Meet or exceed assigned quarterly food and beverage goals
  • Meet or exceed assigned quarterly solicitation goals
  • Keep immediate supervisors fully informed of all challenges or matters requiring his/her attention
  • Check and respond to electronic communications in a timely fashion
  • Make telephone calls and emails to specified individuals as requested
  • Traces to DOSM
  • Establish and maintain filing procedures
  • Make photocopies
  • Type correspondence, memos, and reports
  • Document all guest requests/complaints and communicate such to respective personnel for proper handling. Follow up on guest satisfaction
  • Maintain confidentiality and security of specified hotel information, correspondence, reports, and files

Marginal

  • Other duties as required
  • Assist Director of Sales with appropriate reports and special projects
  • Entertain clients
  • Attend all required meetings

Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Click here and here to navigate to the “EEO is the Law” poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

The Westin Portland Harborview

289 Room Hotel

Our Hotel

The Westin Portland Harborview provides travelers a perfect vantage point to explore Maine's largest city. Originally opened in 1927 as the Eastland Park Hotel, this historic hotel has been immaculately restored. Visitors can take a short walk to discover the Old Port and some of the best restaurants, retail shops, museums and artistic venues in Maine. Guests will leave feeling better than when they arrived when they stay over in our plush rooms and suites. Each of the guest rooms feature a stunning view of downtown, the harbor or Casco Bay. Guests can enjoy a thoroughly satisfying night's sleep in a Westin Heavenly® Bed. They can re-energize in our state-of-the-art Westin WORKOUT® Fitness Studio or relax with a massage, manicure and more at Artné Spa. We offer on-site dining, including the timelessly chic Top of the East rooftop restaurant with panoramic views. Weddings and meetings thrive here with nearly 15,000 square feet of event space and a spectacular grand ballroom.