In Room Dining Server

In Room Dining Server

Posted February 7, 2020


Position Summary: The In Room Dining Server must provide friendly, efficient service of food and beverages desired by guests, and collect payment for such items

Accountabilities: The In Room Dining Server is responsible for ensuring that Room Service orders are promptly and accurately delivered. Must follow proper departmental SOPs as far as fulfilling room service orders

Qualification Standards

Education & Experience:

  • At least 1 year of progressive experience food & beverage
  • Valid ServSafe Certificate preferred
  • High School diploma or equivalent required

Tools & Equipment:

  • Calculator, computer, copier, printer
  • Credit card authorization machine, cash register
  • Wine opener, trays, dishes, silverware
  • Telephone, two way radio

Work Environment:

  • Under variable temperature conditions
  • Under variable noise levels
  • Outdoors/Indoors
  • Around chemicals, fumes and or odor hazards
  • Around dust and or mite hazards

Physical Requirements:

  • Long hours sometimes required
  • Medium work – Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects
  • Ability to work under variable temperatures and noise levels
  • Near Vision - The ability to see details at close range
  • Ability to bend, stretch, twist or reach with your body and arms
  • Must be able to stand and/or walk for lengthy periods of time

Mental Requirements:

  • Oral and Written Comprehension and Expression - Must be able to convey information and ideas clearly in English
  • Must be able to convey information and ideas clearly
  • Must be able to evaluate and select among alternative courses of action quickly and accurately
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
  • Must work well in stressful, high pressure situations
  • Must maintain composure and objectivity under pressure
  • Must have the ability to assimilate complex information, data, etc. from multiple sources and consider, adjust, or modify to meet the constraints of the particular need
  • Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests
  • Must be able to work with and understand financial information and data, and basic arithmetic functions

Other Abilities, Skills, Knowledge:

  • Thorough knowledge of F&B procedures and serving standards
  • Health Department rules and regulations
  • Liquor laws and regulations
  • Bartending skills
  • Multi-lingual skills helpful

Duties & Functions


  • Approach all encounters with guests and employees in a friendly, service oriented manner
  • Maintain regular attendance in compliance with Interstate standards, as required by scheduling which will vary according to the needs of the hotel
  • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working
  • Comply at all times with Interstate standards and regulations to encourage safe and efficient hotel operations
  • Keep immediate supervisor fully informed of all problems or matters requiring his or her attention
  • Insure compliance with all local liquor laws, and health & sanitation regulations
  • Insure compliance with departmental S.O.P.s
  • Deliver Room Service orders promptly and accurately
  • Complete all side work is before end of shift
  • Restock and clean room service area prior to close of shift
  • Complete tray sweeps throughout shift
  • Be up to date on all guest services, promotions and events in the Hotel
  • Complete daily closeout reports
  • Successfully complete close out reports, drop cash, receipts and reports at the end of shift
  • Review VIP list
  • Review daily event list
  • Ensure trays are properly set


  • Other duties as required
  • Attend hotel and department meetings on request

Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

The Westin Portland Harborview

289 Room Hotel

Our Hotel

The Westin Portland Harborview provides travelers a perfect vantage point to explore Maine's largest city. Originally opened in 1927 as the Eastland Park Hotel, this historic hotel has been immaculately restored. Visitors can take a short walk to discover the Old Port and some of the best restaurants, retail shops, museums and artistic venues in Maine. Guests will leave feeling better than when they arrived when they stay over in our plush rooms and suites. Each of the guest rooms feature a stunning view of downtown, the harbor or Casco Bay. Guests can enjoy a thoroughly satisfying night's sleep in a Westin Heavenly® Bed. They can re-energize in our state-of-the-art Westin WORKOUT® Fitness Studio or relax with a massage, manicure and more at Artné Spa. We offer on-site dining, including the timelessly chic Top of the East rooftop restaurant with panoramic views. Weddings and meetings thrive here with nearly 15,000 square feet of event space and a spectacular grand ballroom.