Guest Service Agent

Guest Service Agent

Posted June 28, 2020

R-178029

Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent with Interstate, you’ll have many opportunities to brighten someone’s day.

As a Front Desk Agent, you will

  • Provide that critical first impression to our guests and have a natural passion for delivering exceptional service.
  • Welcome and serve guests in person and over the phone everyday.
  • Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently.

FundamentalsTo be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently.  You will regularly use a computer and different software.  This position requires continuous movement, and occasionally, you will have to lift or move up to 20 pounds.

Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Click here and here to navigate to the “EEO is the Law” poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

Doubletree Suites by Hilton Sacramento/Rancho Cordova

159 Room All Suite

At A Glance

Welcome to DoubleTree Suites by Hilton Hotel Sacramento – Rancho Cordova, where our friendly staff look forward to greeting guests at check-in with a warm chocolate chip cookie. Our location, just 11 miles east of Sacramento, blends the beauty of the majestic American River, with the hustle and bustle of downtown Folsom just an exit away. Our all-suite Sacramento/Rancho Cordova hotel is located close to many local areas of interest. Within a short driving distance guests will find something for all ages to enjoy, including wineries, aquatic parks, rafting and shopping. There are also plenty of restaurants to suit every taste nearby, whether visitors are in the mood for steak, barbecue, sushi or Mexican fare.

Guests can stay connected in our business center, E-Room. With 1,300 sq. ft. event space and contemporary audio/visual technology, our Rancho Cordova hotel is ideal for conferences, meetings and social events up to 100 attendees.

Cozy yet open, our full-service restaurant, the H Bar, overlooks the outdoor courtyard and pool, and serves signature cocktails, locally crafted beer, exclusive wines and an extensive tapas-style menu. Guests can pick up snacks, sandwiches, salads, beer and wine in our convenient onsite guest market. They can energize with state-of-the-art equipment in our exercise room, or refresh in the sparkling outdoor swimming pool and whirlpool. 

  • Newly upgraded, all-suite hotel in Rancho Cordova, near shops, dining and attractions
  • Well-equipped fitness room and a beautiful outdoor swimming pool and whirlpool
  • 1,300 sq. ft. meeting and event space, and a complimentary business center
  • Selection of spacious suites, with a variety of features and amenities
  • Full-service bar and restaurant overlooking the courtyard and pool
  • Al fresco patio with comfortable seating