Front Desk Lead

Front Desk Lead

Part Time

Posted June 29, 2020

R-166710

Hilton Garden Inn Missoula

3720 North Reserve Street

Missoula, MT 59808

Telephone (406) 532-5300

It’s all about the people for you. You understand that your department is a critical, often first, touch point for guests. Your expert skill and natural ability to foster relationships ensures that your team’s ON it. You’re a wiz at juggling schedules. You know the groups and arrival times to staff efficiently, with operational ease top of mind. Fluid communications and accurate timely reporting keep departmental partners informed, enabling smooth operations and increased profitability. Ready to rise? Interstate’s Front Desk Supervisor position may be the perfect opportunity for your talent to shine and your career to elevate.

As Front Desk Supervisor, you will

  • Oversee the front desk staff to ensure optimal guest experience and smooth front desk operation. Pitching in, you attend to guest needs at the front desk. You know the property layout by heart to ably guide guests and answer questions.
  • Create an environment where motivated people want to join, learn, do their best, and advance. Oversee a diverse team of motivated desk agents by modeling the way, by training, empowering, and coaching throughout the employment lifecycle.
  • Keep a pulse on workflow, room status and group activity and effectively communicate info for well informed fellow departments, to increase team efficiency and overall productivity.
  • Help with security by ensuring cashier reports balance, banks and deposits are verified, and key control is monitored.

Fundamentals

A high school education or equivalent is required, with one to two years’ supervisory experience in hospitality or other customer-related position. You must have excellent verbal and written English communication skills, with a second language helpful.  The ability to access, retrieve and leverage info from the hotel property management system is expected. You must also be able to handle cash or credit transactions and have Microsoft Office and Excel proficiency. General office equipment and cash register operation knowledge is expected.

Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Click here and here to navigate to the “EEO is the Law” poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

Hilton Garden Inn Missoula

146 Room Hotel

At A Glance

Hilton Garden Inn Missoula is conveniently located within minutes of Missoula International Airport and downtown Missoula. Our hotel, an ideal base for outdoor activities, is just moments away from the area's top golf courses, ski areas and world-class fly fishing. Our spacious guest rooms have complimentary WiFi and a large, flexible work space for keeping up with work.

Guests can swim laps in this Missoula, MT hotel’s indoor swimming pool or relax in the whirlpool. Our fitness center has cardio machines and weights and the hotel offers Stay Fit Kits® for working out in our guest rooms. We start each day with a cooked-to-order breakfast from the Garden Grille & Bar® or guests can walk a few steps from the lobby and enjoy creative American cooking at The Blue Canyon Kitchen & Tavern. The 24-hour Pavilion Pantry® provides snacks and refreshments. 

  • Over 22,000 sq. ft. of flexible meeting space 
  • Indoor swimming pool and whirlpool
  • Fully equipped fitness center 
  • Adjacent to the Blue Canyon Kitchen & Tavern