Front Desk Agent
Posted August 1, 2020
2730 North Main Street
Walnut Creek, CA 94597
Telephone (925) 932-3332
Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent with Interstate, you’ll have many opportunities to brighten someone’s day.
As a Front Desk Agent, you will
- Provide that critical first impression to our guests and have a natural passion for delivering exceptional service.
- Welcome and serve guests in person and over the phone everyday.
- Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently.
FundamentalsTo be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently. You will regularly use a computer and different software. This position requires continuous movement, and occasionally, you will have to lift or move up to 20 pounds.
Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.
Holiday Inn Express Walnut Creek
164 Room Hotel
Conveniently located just off of I-680, the Holiday Inn Express® Walnut Creek hotel welcomes visitors to the beautiful East Bay area. The hotel's location near San Francisco provides easy access to city businesses and attractions, and it lets guests experience the charming beauty that surrounds our hotel's facility.
In Walnut Creek, California, guests are able to stay close to businesses like CVS, Kaiser Permanente and John Muir Hospital. In addition to its proximity to major companies, our hotel also features free high-speed, wireless Internet access, free parking and an on-site business center, which has copy, fax and Internet services.
While guests are at the hotel, we want to ensure their stay is as enjoyable as possible. Each morning, we serve the complimentary, Hot Express Start Breakfast Bar, which features our signature cinnamon rolls and Smart Roast coffee. By offering a well-equipped fitness center, outdoor pool and triple-sheeted bedding, we strive to make every stay as relaxing as possible!