Front Desk Agent
Posted November 21, 2020
201 North Via Cortez
Anaheim Hills, CA 92807
Telephone (714) 921-1100
Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent with Interstate, you’ll have many opportunities to brighten someone’s day.
As a Front Desk Agent, you will
- Provide that critical first impression to our guests and have a natural passion for delivering exceptional service.
- Welcome and serve guests in person and over the phone everyday.
- Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently.
FundamentalsTo be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently. You will regularly use a computer and different software. This position requires continuous movement, and occasionally, you will have to lift or move up to 20 pounds.
Interstate Hotels & Resorts is an equal opportunity employer that is committed to diversity and inclusion in all aspects of employment. Interstate Hotels & Resorts does not discriminate on the basis of age, race, gender, disability, veteran status, sexual orientation, gender identity or any other basis protected under federal, state or local laws.
If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.
Fairfield Inn Anaheim Hills Orange County
163 Room Hotel
Whether guests are visiting for work or pleasure, Fairfield Inn Anaheim Hills Orange County provides peaceful settings for their travels. We position visitors a few miles shy of renowned theme parks including Disneyland® Resort and Knott's Berry Farm®, as well as dynamic destinations such as The Outlets at Orange, Richard Nixon Presidential Library and Museum and the Orange County Zoo. Guests will encounter a restful stay in our rooms and suites featuring plush bedding, complimentary Wi-Fi and ergonomic workstations. After waking rejuvenated, start the day at our complimentary breakfast buffet offering a savory mix of hot classics and lighter fare. Guests can get in their daily workout at our fitness center. Anyone can make use of our two flexible venues. At Fairfield Inn Anaheim Hills Orange County, our guests are our #1 priority.